Manager of Account Services – Rochester

Job Summary
The Manager of Account Services is responsible for supporting the Director of Account Services in the day-to-day leadership of the Account Management team. S/he will be both internal and external-facing and is required to develop exceptional relationships to further Digital Hyve’s success.

The Manager of Account Services reports to Sarah Tackabury, Director of Account Services, and is based out of Digital Hyve’s Rochester, NY office.

Key Accountabilities

  • Helps lead a team of the best Account Managers and Coordinators in the industry
  • Helps set and fulfill, measurable departmental goals
  • Fosters a strong relationship between Account Management team and Business Development team, ensuring seamless transition between salesperson and account manager with every new account
  • Fosters a strong relationship between Account Management team and Execution, Analytics, and Creative, ensuring our clients get the best experience and results
  • Work with Account Management team to bring creative solutions to clients
  • Have a deep understanding of all client work occurring at all times, and manage the interdepartmental and external facing efficiencies of that work
  • Mentor and develop team, directing them how to implement strategic solutions to both client and internal challenges
  • Foster knowledge-sharing across all disciplines internally to ensure collaborative and informed work
  • Discover, implement, and train valuable 3rd party tools into the planning process
  • Create an effective process and information flow between client services team and other disciplines
  • Contribute to clients’ business growth by identifying new and innovative opportunities, while also contributing to new campaign strategies
  • Foster a productive and empowering working culture with fellow managers
  • Provide team with all necessary tools and training to improve core expertise and continued career growth
  • Support the analysis of current and projected revenue trends that will be presented to the leadership team

The qualifications we look for in a talented Manager of Account Services:

  • 5-10 years of experience in advertising industry required
  • Agency background is highly preferred
  • A strong digital marketing knowledge is highly preferred
  • Exceptional client-facing skills
  • Experience in growing, managing, and inspiring internal teams; strong leadership and organizational skills must be complemented by relationship building management style
  • Perform senior-level client negotiation and management skills, with clear and substantive speaking, writing and presentation skills
  • Is logical, work-oriented and an analytical thinker; effective problem solver
  • Proven track record of attention to detail
  • Superior multi-tasking and decision-making skills; proven success in high-pressure and deadline- focused situations
  • Proactive, future-oriented thinking is a must
  • Utmost professional demeanor
  • Knowledge of general project management systems and aptitude to learn new applications; proficiency in Microsoft Office
  • Digital Hyve offers a comprehensive benefits package including: working in an exciting start-up culture with big opportunities for growth, excellent insurance package, retirement savings plan, work from home days, and generous holiday and paid time off.

    Digital Hyve is an Equal Opportunity Employer