Senior Account Manager – Rochester

We’re looking for a detail-oriented Account Manager with strong, impactful work experience to start immediately in our Syracuse and Rochester offices! As an efficient, hardworking group, we expect our team members to be self-motivated, ambitious, and to rise to every challenge with a positive outlook. If you thrive in a fast-paced, entrepreneurial environment and have a “get it done” mentality, you will be a great fit at Digital Hyve.

The Account Manager will be responsible for managing our client accounts. S/he will be based in an office environment, with time spent meeting with clients, managing communication on client accounts, developing creative with our team, and ensuring expectations are exceeded.


Key Accountabilities

  • Meeting and liaising with clients to discuss and identify their requirements
  • Day-to-day support of key accounts
  • Develop strong, meaningful relationships and client rapport
  • Presenting work confidently and persuasively
  • Understand the larger financial picture in order to make the best decisions regarding margins and revenue targets
  • Develop strategies to help expand client brand awareness and sales
  • Create ideas to share with the client and the agency for business growth
  • Collaborate with all Digital Hyve departments, including Web Development, Graphic Design, Content, Analytics, Digital Marketing Producers to ensure the completion of all client deliverables
  • Proficient in planning and implementing budgets for all client work, including digital and social media marketing campaigns
  • Ensure all client budgets are accurate and prepared for billing


The qualifications we look for in a talented Account Manager:

  • Proven track record of attention to detail
  • Superior multi-tasking and decision-making skills
  • Proactive thinking is a must
  • Strategic insight and analytical skills
  • Excellent oral and written communication skills
  • Effective problem solver
  • Professional demeanor, personable
  • Proven experience working in a collaborative environment
  • Solid computer skills
  • Agency experience preferred
  • Bachelor’s Degree preferred
  • Digital marketing experience preferred